ACT (Atria Convergence Technologies) is India’s fifth-largest internet service provider, operating across eight states and delivering FTTH broadband and digital TV services to over 2 million subscribers.
Field operations relied on multiple disconnected backend tools, creating inefficiencies, manual dependencies, and limited real-time visibility.
Our mission was to digitally transform ACT’s internal operations by unifying all backend tools into a single, end-to-end workflow management platform - enabling seamless communication, real-time data capture, and scalable user experiences for technicians, team leads, and managers.
through streamlined digital workflows.
improving accuracy and responsiveness.
enabling ACT to grow into new geographies.
Real-time, role-based dashboards centralized field data, reducing errors and enabling faster decisions.
Role-based metrics and live tracking enabled productivity monitoring and data-driven operational oversight.
Detailed wireframes structured ticket metrics, SLA states and priorities into a scannable interface.
A focused mobile UI surfaced work orders and task progress for field teams.
Real-time, role-based dashboards centralized field data, reducing errors and enabling faster decisions.
Real-time, role-based dashboards centralized field data, reducing errors and enabling faster decisions.
Role-based metrics and live tracking enabled productivity monitoring and data-driven operational oversight.
Role-based metrics and live tracking enabled productivity monitoring and data-driven operational oversight.
Detailed wireframes structured ticket metrics, SLA states and priorities into a scannable interface.
Detailed wireframes structured ticket metrics, SLA states and priorities into a scannable interface.
A focused mobile UI surfaced work orders and task progress for field teams.
A focused mobile UI surfaced work orders and task progress for field teams.
For ACT, the redesign unified fragmented field operations, improved real-time visibility and data accuracy, and enabled faster issue resolution - powering scalable service delivery across regions.
of multiple tools into one platform.
through real-time data and automation.
through standardized operations.
A data-rich UI was designed to track work orders, task states, and turnaround times through comparative views and real-time performance indicators.
End-to-end flows were mapped to standardize common views and operational processes, bringing clarity and consistency to complex work order journeys.
A highly consistent visual design language with real-time data visualizations and distinct colors to differentiate roles.
Detailed wireframes were created to define screen hierarchy, task flows, and data relationships across tickets, appointments, feasibility checks, and performance tracking.
A high-contrast UI was crafted using ACT’s brand blues, neutral greys, and status-driven color cues, paired with clear typography to improve scannability, hierarchy, and on-field usability.
A high-contrast dashboard UI with status-led colors and consistent typography was designed to surface performance and operational insights clearly.
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