.png)
Media UX has a different problem from most digital products: there is often too much to choose from.
A streaming platform can have thousands of films, shows, songs or live events. A news product can publish hundreds of stories every day. A gaming platform has communities, content, commerce & social interactions competing for attention.
The challenge isn't simply helping people access content. It's helping them discover something relevant, decide quickly, stay engaged & return without making the experience feel overwhelming.
We compared seven media & entertainment UX design agencies based on published media work, content discovery, streaming experiences, personalization, subscription journeys, multi-device UX, research depth & evidence of designing products where engagement depends on the experience around the content.
✓ = demonstrated in published case work ·
◐ = partial or claimed ·
– = not evidenced.
Scored from each agency's own site and Clutch profile.
NetBramha's experience with media & entertainment products sits within a broader portfolio of consumer, mobile & content-heavy digital experiences. The studio works across mobile applications, discovery journeys, complex information architecture & digital ecosystems where users need to find the right content or action without navigating unnecessary complexity.
That makes the approach relevant to media products where the interface has to compete with an enormous amount of content. The UX challenge is not simply presenting more titles, articles or entertainment options. It is creating a clear hierarchy around discovery, recommendation, navigation, engagement & conversion.
Best for: Media companies, entertainment platforms & consumer products dealing with content-heavy digital experiences.
Check first: Whether the engagement requires specialist streaming infrastructure UX or a broader product experience across content, discovery & engagement.
Website: netbramha.com →
Brooklyn, London & global · Digital products, entertainment & consumer experiences
Huge has extensive experience working with major consumer brands across entertainment, digital products & content. Its strength lies in combining brand, product strategy, technology & experience design, making it particularly relevant when the entertainment experience is closely connected to a larger digital ecosystem.
The agency is a strong consideration for media brands where the product needs to balance content, brand identity, audience engagement & commercial objectives.
Best for: Large entertainment brands looking to connect digital product experience with broader brand transformation.
Check first: Whether you need a dedicated product UX partner or a broader brand and digital transformation agency.
US, Europe & Latin America · Digital products & high-performance consumer experiences
Work & Co focuses heavily on digital products that need to perform across platforms. Its combination of strategy, design & development makes it relevant to media companies building or modernising consumer-facing web and mobile experiences.
For entertainment products, this can be particularly valuable when the experience needs to move seamlessly between discovery, content consumption, account management & subscription flows.
Best for: Media platforms looking for a product-focused design & development partner.
Check first: Whether you need specialist media strategy or an execution-focused digital product team.
Global · Human-centred design, media & experience innovation
IDEO approaches media and entertainment challenges through human-centred design, service innovation & emerging technology. Its strength is particularly relevant when a media experience is changing because of new behaviours, platforms or technologies.
Rather than focusing only on interface improvements, IDEO can be a strong fit for organisations exploring new ways for audiences to discover, consume or interact with content.
Best for: Media innovation, audience experience strategy & emerging digital experiences.
Check first: Whether the project requires innovation strategy or hands-on product execution.
Global · Experience strategy, entertainment & digital transformation
frog brings together experience strategy, service design, technology & product thinking. For media companies, this broader perspective is useful when multiple digital touchpoints need to work together across a fragmented customer journey.
Its approach is particularly relevant to organisations dealing with changing consumption habits, new digital channels & the convergence of content, commerce and community.
Best for: Large media organisations undertaking broader digital or customer experience transformation.
Check first: The size and complexity of the engagement you actually need.
Global · Service design, digital products & customer experience
Designit works across product, service & business transformation, giving it a useful position for media organisations where the UX challenge extends beyond a single application.
Its service-design orientation is particularly relevant when content consumption connects with subscriptions, customer service, physical experiences, communities or other parts of the media ecosystem.
Best for: Media organisations connecting product UX with broader service experience.
Check first: Whether your challenge is primarily content UX or a larger service transformation.
Budapest · Research-led digital product & mobile UX
UX Studio takes a research-driven approach to product design, combining user research, usability testing, UX strategy & interface design. That approach is useful for media products where assumptions about what audiences want can quickly become expensive.
For content-heavy products, research can help identify where users struggle with navigation, search, categorisation, onboarding, subscriptions or other high-frequency journeys before the team commits to a larger redesign.
Best for: Media product teams looking for research-led UX improvement.
Check first: Whether you need specialist streaming or entertainment expertise at large platform scale.
When audiences have endless options, every unnecessary step between opening the product & finding something worth watching, reading or listening to becomes friction.
Media UX is fundamentally a discovery problem.
The product can have an enormous amount of content, but more content does not automatically create more value. Users need meaningful ways to search, browse, filter, compare & discover without feeling like they're navigating a database.
That is why strong media UX combines information architecture with recommendation, personalization, content hierarchy & behavioural understanding.
The second distinction is attention. A streaming service, digital publication or entertainment platform isn't only trying to help someone complete a task. It is trying to create an experience that makes people want to stay, return & discover something else.
That creates a different UX challenge from transactional products. The interface needs to provide direction without becoming restrictive, while giving users enough control to shape what they see.
The best media UX doesn't show users everything you have. It helps them discover what they didn't know they wanted.
Full case study: Explore NetBramha's digital product work →
Look for an agency that understands content discovery, information architecture, search, personalization, subscriptions, multi-device experiences & audience behaviour, not just visual interface design.
Costs vary depending on the number of platforms, content complexity, research requirements, user journeys & whether the engagement covers UX/UI alone or extends into product strategy and development.
Not necessarily. Start with research or a UX audit to identify whether the biggest problems are discovery, navigation, onboarding, subscriptions, content consumption or another specific journey. A targeted redesign can often be more useful than changing everything at once.
