Crafting a scalable mobile banking experience for Karnataka Bank

Karnataka Bank
Mobile Experiences
Fintech
India
Karnataka Bank
Mobile Experiences
Fintech
India

Context

Karnataka Bank is one of South India's largest legacy banks, with a strong, diverse customer base.

It is mobile banking product serves this region — spanning long-standing customers and a new digital-first audience.

Goal

Our mission was to revamp Karnataka Bank's entire mobile banking experience — from onboarding and exploration to everyday transactions.

Outcomes

Distinct Visual Language

by defining a new brand identity.

Smoother Journeys

through onboarding, payments, and reconciliation flows.

Scalable Design System

by building components ground-up.

Consistent Experience

across all user types and journeys.

Visual Direction

Explored themes, illustrations, and personalized experiences to establish Karnataka Bank's distinctive mobile banking visual identity.

Design Inspiration

Evaluated digital products, illustrations, and interaction patterns to inspire differentiated banking experiences and interface aesthetics.

Interface Exploration

Iterated navigation, scanning, and financial summary concepts, validating interaction patterns before refining the final experience.

Experience Refinement

Enhanced banking interactions through voice assistance, personalized insights, and simplified navigation across everyday financial tasks.

Visual Direction

Explored themes, illustrations, and personalized experiences to establish Karnataka Bank's distinctive mobile banking visual identity.

Explored themes, illustrations, and personalized experiences to establish Karnataka Bank's distinctive mobile banking visual identity.

Design Inspiration

Evaluated digital products, illustrations, and interaction patterns to inspire differentiated banking experiences and interface aesthetics.

Evaluated digital products, illustrations, and interaction patterns to inspire differentiated banking experiences and interface aesthetics.

Interface Exploration

Iterated navigation, scanning, and financial summary concepts, validating interaction patterns before refining the final experience.

Iterated navigation, scanning, and financial summary concepts, validating interaction patterns before refining the final experience.

Experience Refinement

Enhanced banking interactions through voice assistance, personalized insights, and simplified navigation across everyday financial tasks.

Enhanced banking interactions through voice assistance, personalized insights, and simplified navigation across everyday financial tasks.

The results

For Karnataka Bank, we rebuilt mobile banking - unifying journeys and enabling future scale.

Experience

improved across onboarding to daily banking.

Consistency

through a ground-up design system.

Efficiency

faster development with reusable components.

The Mobile App Experience

01
Educational
institutions
Educational Institutions
Scalable, plug-and-play systems for fast-moving tech environments.
education icon
02
Financial
institutions
Educational Institutions
Scalable, plug-and-play systems for fast-moving tech environments.
education icon
03
Healthcare
facilities
Educational Institutions
Scalable, plug-and-play systems for fast-moving tech environments.
education icon

Displayed account balances, investments, insurance, and financial products through a unified mobile banking experience with improved information accessibility.

Restructured the information architecture, organizing banking services into intuitive navigation across accounts, payments, investments, and financial products.

Conducted competitive benchmarking, evaluating banking interfaces, interaction patterns, and visual direction to inform differentiated mobile experiences.

Consolidated usability findings into actionable UX recommendations, prioritizing improvements across navigation, accessibility, and everyday banking interactions.

Explored multiple visual directions, refining layouts, illustrations, and interface styles to establish Karnataka Bank's distinctive mobile identity.

Designed mobile wireframes for accounts, transfers, UPI, payments, and profile management, validating seamless end-to-end banking experiences.

Crafted high-fidelity visual designs for payments, beneficiaries, transactions, and account management, delivering consistent mobile banking experiences.

Designed high-fidelity transaction journeys for withdrawals, statements, confirmations, and support, simplifying essential mobile banking interactions across touchpoints.

Built a scalable design system with reusable components, colors, typography, icons, and controls for consistent banking experiences.

FAQs

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