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Stanplus provides emergency medical care through a fleet of 900+ ambulances equipped for patient transport.
Operating 24/7, its emergency response network coordinates drivers and operators to dispatch ambulances quickly and reach patients across India, with trained personnel and digital workflows for rapid coordination.
Our mission was to design the entire emergency response experience — enabling drivers and operators to dispatch ambulances quickly and reach patients within minutes.
by streamlining the response flow.
through a scalable digital platform.
by equipping personnel and operators.
through faster, better-coordinated emergencies.
Enable drivers to view emergency trips, prepare for dispatch, and stay connected throughout active journeys.
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Review completed trips, response timelines, distances, payments, and status through detailed trip records.
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Surface patient details, pickup locations, and payment actions to support smoother emergency response.
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Give drivers clear visibility into team members, trip issues, and availability during emergency operations.
Enable drivers to view emergency trips, prepare for dispatch, and stay connected throughout active journeys.
Enable drivers to view emergency trips, prepare for dispatch, and stay connected throughout active journeys.
Review completed trips, response timelines, distances, payments, and status through detailed trip records.
Review completed trips, response timelines, distances, payments, and status through detailed trip records.
Surface patient details, pickup locations, and payment actions to support smoother emergency response.
Surface patient details, pickup locations, and payment actions to support smoother emergency response.
Give drivers clear visibility into team members, trip issues, and availability during emergency operations.
Give drivers clear visibility into team members, trip issues, and availability during emergency operations.
For Stanplus, we designed the emergency journey — enabling faster dispatches and saving lives.
dispatches became three times faster.
expanded to eight-plus cities.
6000+ personnel digitally enabled.
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Designed driver-facing trip flows for navigation, patient pickup, emergency response, and trip completion across critical journey stages.
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Structured sign-up, login, and dashboard journeys to clarify user actions, system states, and transitions across the dispatch experience.
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Mapped detailed onboarding and authentication flows, accounting for verification steps, error states, alternate paths, and successful completion.
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Created wireframes for patient pickup, drop-off navigation, location editing, language selection, ratings, and emergency trip actions.
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Refined the visual experience for driver operations, bringing maps, patient details, trip status, and response actions into clear mobile interfaces.
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