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Summit AI delivers intelligent enterprise service management, helping organisations manage IT services, assets, and operations efficiently.
Its AI-powered platform unifies incident management, service delivery, and enterprise workflows, enabling compliant, scalable experiences across global organisations while simplifying complex operational processes.
Our mission was to reimagine the entire platform under one consistent CX and design system — usable, compliant, and superior for every end user.
through one consistent design system.
by streamlining logging and conclusion flows.
across North American and European regulations.
enabling Summit's broader AI-led vision.
Unified critical service metrics, SLA tracking, and incident insights into a single dashboard for faster operational monitoring.
Streamlined incident tracking with structured lists, prioritisation, ownership, and status updates to accelerate issue resolution.
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Visualised service performance, SLA adherence, and operational trends through analytics dashboards supporting faster, data-driven decisions.
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Reimagined complex incident workflows into intuitive, user-centric interfaces, improving readability, navigation, and enterprise usability.
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Unified critical service metrics, SLA tracking, and incident insights into a single dashboard for faster operational monitoring.
Unified critical service metrics, SLA tracking, and incident insights into a single dashboard for faster operational monitoring.
Streamlined incident tracking with structured lists, prioritisation, ownership, and status updates to accelerate issue resolution.
Streamlined incident tracking with structured lists, prioritisation, ownership, and status updates to accelerate issue resolution.
Visualised service performance, SLA adherence, and operational trends through analytics dashboards supporting faster, data-driven decisions.
Visualised service performance, SLA adherence, and operational trends through analytics dashboards supporting faster, data-driven decisions.
Reimagined complex incident workflows into intuitive, user-centric interfaces, improving readability, navigation, and enterprise usability.
Reimagined complex incident workflows into intuitive, user-centric interfaces, improving readability, navigation, and enterprise usability.
For Summit AI, we reimagined enterprise service management — creating a consistent, usable platform across every application.
reduced time to log and resolve incidents.
unified CX across all service layers.
opened a pathway for AI-led products.
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Designed flexible dashboards with configurable widgets, enabling teams to personalise operational views based on roles, priorities, and daily workflows.
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Mapped complex enterprise service workflows into structured process blueprints, aligning business logic, user journeys, and system interactions.
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Conducted competitive benchmarking, stakeholder research, and interaction studies to uncover usability gaps and shape product strategy.
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Refined enterprise workflows through multiple design iterations, addressing strategic and tactical usability challenges before final implementation.
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Designed scalable service management interfaces spanning asset management, service catalogues, navigation, and personalised enterprise dashboards.
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Built intuitive scheduling and change management experiences, helping enterprise teams plan, track, and coordinate service changes efficiently.
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Simplified enterprise communication through integrated messaging, approvals, notifications, and contextual workspaces for faster decision-making.
Built a comprehensive design system with reusable components, typography, colour foundations, patterns, and interaction standards for product consistency.
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